Frequently Asked Questions
Everything you need to know about bringing Jaspr into your home.
What is the typical shipping timeframe for furniture orders?
Standard shipping usually takes 5-10 business days. For larger furniture pieces, our white-glove delivery service may take up to 14 business days to ensure careful handling and professional assembly in your home.
Do you offer a warranty on Jaspr products?
Yes, all Jaspr home products come with a limited 1-year warranty that covers manufacturing defects and structural integrity under normal household use.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled condition. Please note that a restocking fee may apply to oversized furniture returns.
Are your materials sustainably sourced?
Sustainability is at our core. We prioritize FSC-certified woods, recycled textiles, and low-VOC finishes to ensure our products are as kind to the planet as they are to your home.
Can I track my delivery in real-time?
Once your order leaves our warehouse, you will receive a tracking number via email. For large freight deliveries, our carrier will contact you directly to schedule a specific delivery window.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm, allowing you to pay for your home upgrades over time.